Front Desk Agent

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

Responsibilities

• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Take reservations in person, via email, or over the phone, including group bookings.
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

Qualifications

• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
• Strong customer service skills with a guest-focused approach.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.

About the company

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!