Front Desk Agent

We’re looking for a reliable, welcoming Front Desk Agent/Night Auditor to assist guests and help keep hotel operations running smoothly. This role includes guest service, reservations, payment handling, breakfast preparation, and end-of-day procedures.

Responsibilities

● Check guests in and out, make reservations, and respond to guest requests

● Answer phones and provide information about the hotel and local area

● Handle cash and credit card transactions securely

● Review guest accounts and document discrepancies

● Complete end-of-day procedures and prepare for the next shift

● Walk the property and report safety, security, or maintenance concerns

● Clean and sanitize the lobby and surrounding areas

● Prepare breakfast items, clean the breakfast room and kitchen, put away food, and wash dishes

● Enroll guests in the hotel’s rewards program and explain its benefits

Qualifications

● Friendly, customer-focused attitude and strong problem-solving skills

● Reliable, punctual, and attentive while working

● Basic cash-handling and computer skills

● Ability to work at a fast pace and independently during overnight shifts

● Food worker card or ability to obtain one before preparing breakfast

● Availability for assigned shifts, including overnights and weekends

Hotel experience is helpful, but we’re willing to train the right person.

Job Type: Part-time

Pay: From $17.13 per hour

Benefits:

• Employee discount

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person