Front Desk Agent

JOB SUMMARY

Accommodate hotel guests by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests. Maintain and ensure accurate record of cash drawer, accounting program.

REPORTING RELATIONSHIPS

The Desk Associate reports directly to the General Manager.

DUTIES & ESSENTIAL JOB FUNCTIONS

Greets, registers, and assigns rooms to guests of the hotel.
Keeps records of room availability and guests’ accounts, manually or using the PMS computer (PMS = property management system).

Computes bill, collects payments and makes change for guests using cash and credit cards.

Makes and confirms reservations.

Posts charges, such as room, telephone or faxes to guest ledger manually or using the computer.

Transmits and receives messages using telephone and telephone switchboard.
Issues room keys to guests.
Date-stamps, sorts, and racks incoming mail and messages.
Answers inquiries related to hotel rates, physical layout and services; registration of guests; and shopping, dining, entertainment and travel directions.
Complete daily shift reports.
Understand, participate in, and execute emergency procedures as necessary. 2 Ensure work area and lobby cleanliness is maintained.
Actively look for ways to assist guests.

OTHER FUNCTIONS AND RESPONSIBILITIES

Marginal job functions may not be listed above but may be essential to the performance of this position. All duties and requirements are considered essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job-related duties, which may be assigned by their supervisor or hotel owner from time to time.

QUALIFICATIONS

Knowledge of principles for providing guest services.
Knowledge of basic math including addition, subtraction, multiplication and division.
Ability to handle frequently changing priorities.
Ability to read, write and communicate verbally in English.
Knowledge of basic clerical and administrative procedures and systems such as word processing, managing records and filing.

Job Types: Full-time, Part-time

Pay: $14.00 per hour

Benefits:

• Free parking
• Paid time off

Work Location: In person