Front Desk Agent

At Tara Hospitality, our goal is to build a positive, professional, and hospitable team member community that embodies our culture and values every day. We believe that by supporting one another and leading with kindness, respect, and excellence, we create memorable experiences for our guests and a workplace where everyone can thrive.

OBJECTIVE

The Front Office Agent is responsible for delivering exceptional guest service by creating a welcoming and efficient arrival and departure experience. This position serves as the primary point of contact for guests throughout their stay, handling reservations, check-in and check-out procedures, guest inquiries, and service recovery while ensuring every interaction reflects Tara Hospitality's commitment to excellence.

RESPONSIBILITIES

• Welcome guests with a warm, friendly, and professional demeanor.
• Perform efficient and accurate guest checkin and checkout procedures.
• Verify guest reservations, process payments, and issue room keys.
• Answer guest questions regarding hotel services, amenities, dining options, transportation, and local attractions.
• Respond promptly and professionally to guest requests and concerns, ensuring timely resolution.
• Handle room assignments, upgrades, room changes, and special requests whenever possible.
• Maintain accurate guest accounts and process cash, credit card, and other payment transactions.
• Balance cash drawer and complete endofshift reports according to hotel procedures.
• Coordinate with Housekeeping, Engineering, Valet, Security, and other departments to ensure guest satisfaction.
• Maintain awareness of room inventory, occupancy levels, VIP arrivals, and daily events.
• Assist with reservations, cancellations, and modifications when needed.
• Promote hotel services, amenities, Hilton Honors enrollment, and other guest programs.
• Follow all brand standards, hotel policies, safety procedures, and data privacy requirements.
• Maintain a clean, organized, and professional front desk area.
• Participate in service recovery efforts by resolving guest concerns with professionalism and empathy.
• Perform additional duties as assigned by management.

FRONT OFFICE AGENT ESSENTIALS

• Outstanding customer service and hospitality skills.
• Excellent communication and interpersonal abilities.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fastpaced environment.
• Professional appearance and demeanor.
• Strong problemsolving and conflictresolution skills.
• Ability to work independently and collaboratively with multiple departments.
• Dependable, punctual, and committed to delivering exceptional guest experiences.

QUALIFICATIONS

• High school diploma or equivalent required.
• Previous hotel, hospitality, customer service, or front desk experience preferred.
• Excellent verbal and written communication skills.
• Strong computer skills and familiarity with hotel property management systems (PMS) preferred.
• Ability to work flexible schedules, including mornings, evenings, weekends, holidays, and overnight shifts if needed.
• Cashhandling experience preferred.

Tara Hospitality is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace where every Team Member is valued and treated with dignity. We make all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. We are dedicated to providing equal employment opportunities and maintaining a workplace free from discrimination, harassment, and retaliation.

About Canopy by Hilton Nashville Downtown - The Gulch

About Tara and Uncompromised Hospitality Our family’s business was started in 2003 with a single hotel. We still operate that hotel today along with many others including the one you are interested in working at. Our mission is to Deliver Uncompromised Hospitality. Recruiting, training and developing outstanding Team Members is the only way to do this. We believe that the hospitality industry is fundamentally about people. People are central to the success of our organization. That means that no matter your role or title, you have a role in the success of your hotel and ultimately the entire organization. Regardless of your position, a Guest Services Agent, a Room Attendant, or a Breakfast Server, we share the common mission of Delivering Uncompromised Hospitality. Our hotels need talented individuals to accomplish this mission. We also want our Team Members to be personally successful and it is our goal to help them develop as they progress in the hospitality industry.