Front Desk Agent

Job Summary
Join our vibrant hospitality team as a Front Desk Agent, where your energy and enthusiasm will create memorable experiences for our guests from the moment they arrive. In this dynamic role, you will be the welcoming face of our hotel, ensuring smooth check-ins and check-outs, providing exceptional guest services, and maintaining a warm, professional atmosphere. Your proactive approach and attention to detail will help foster guest satisfaction and loyalty, making every stay special.

This shift is for Thursday thru Saturday from 3pm-11pm.

Responsibilities

• Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently.
• Handle guest inquiries, requests, and complaints with professionalism and a positive attitude.
• Manage multi-line phone systems to answer calls promptly, provide information, and direct inquiries appropriately.
• Maintain accurate reservation records, room assignments, and billing details using hotel management software.
• Conduct night audits when scheduled, ensuring financial accuracy and reporting for the hotel’s daily operations.
• Provide comprehensive guest services including concierge assistance, local recommendations, and resolving issues swiftly.
• Uphold excellent phone etiquette and guest relations standards to enhance overall guest experience.
• Collaborate with housekeeping and maintenance teams to ensure rooms are prepared to high standards before guest arrival.

Qualifications

• Previous experience in hotel management or hospitality management preferred; hotel experience is highly valued.
• Strong customer service skills with the ability to handle diverse guest needs in a friendly manner.
• Multilingual or bilingual abilities are a plus, enabling effective communication with a diverse clientele.
• Knowledge of front desk operations, including multi-line phone systems and reservation software.
• Experience with night audit procedures or hotel management systems is desirable.
• Excellent communication skills with proper phone etiquette and guest interaction techniques.
• Passion for hospitality, guest relations, and creating welcoming environments that leave lasting impressions. Embark on a rewarding career where your enthusiasm fuels unforgettable guest experiences!

Pay: From $13.50 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person