Front Desk Agent

Company Overview

Radisson Hotel Group is a leading global hospitality organization with a diverse portfolio of hotels across multiple brands. We are dedicated to creating memorable guest experiences, fostering an inclusive workplace, and supporting the growth and development of our talented team members worldwide.

Overview

MUST BE AVAILBLE TO WORK WEEKENDS

We are seeking an energetic and detail-oriented Front Desk Agent to join our dynamic team. In this vital role, you will be the first point of contact for our guests, ensuring a welcoming atmosphere while managing front desk operations efficiently. Your exceptional customer service skills and technical proficiency will help deliver seamless experiences that leave lasting impressions.

Duties

• Greet guests warmly upon arrival, providing a positive first impression of the hotel.
• Manage multi-line phone systems to handle reservations, inquiries, and guest requests with professionalism.
• Check guests in and out accurately using property management systems, ensuring all data entry is precise and timely.
• Assist guests with their needs, including providing information about hotel amenities and local attractions.
• Maintain organized front desk operations by managing calendars, scheduling appointments, and coordinating with other departments.
• Handle administrative tasks such as proofreading documents, managing spreadsheets, and updating records using productivity software like Microsoft Office.
• Ensure excellent phone etiquette and customer support through clear communication and attentive service.

Experience

• Previous clerical or office management experience is preferred, especially in hospitality or customer service environments.
• Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel) and data entry skills.
• Experience working with multi-line phone systems and handling high-volume customer interactions.
• Bilingual abilities are a plus to effectively communicate with diverse guests.
• Demonstrated organizational skills with the ability to multitask efficiently in a fast-paced setting.
• Familiarity with QuickBooks or similar accounting software is advantageous but not required.
• Proven ability to provide outstanding customer support while maintaining professionalism and attention to detail.

Join us as a Front Desk Agent and become an integral part of creating exceptional guest experiences! Your enthusiasm, organizational prowess, and dedication to service excellence will help us uphold our reputation for hospitality excellence while advancing your career in a vibrant, supportive environment.

Pay: From $18.00 per hour

Benefits:

• Employee discount

Work Location: In person