Front Desk Agent

• Prepared, organized, secured, and maintained all confidential files and audit records through the Opera system

• Reconcile all daily accounting data, both manual and computerized.

• Hands-on experience in keeping records of room availability and guests' accounts, manually and by means of computers

• Provide guest services by solving problems, satisfying requests, operating phone console, organizing arrival and departure bills, reservations and security

• Prepared all month end production reports and ensured accuracy of each

• Checked in guests in high volume, fast paced environment ensuring requests were met and accurate billing.

• Recognized for ability to handle and resolve confrontational guest situations

• Provided excellent customer service, tourism information and completed end of shift reports.

• Read through logs to determine day's events in order to best accommodate all guests.

• Responded to guest inquiries and in a timely, friendly and efficient manner

• Provided driving and/or walking directions to guests to local destinations

• Ensured a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions

• Assisted fellow team members and other departments wherever necessary to maintain positive working relationships

• Provided or obtain accurate information

• Inform guests of all available services and amenities.

• Resolve guest issues/complaints.

• Selling rooms

• Multi task, check inn, check out, answer phones, etc

• Respond to all guest request in a timely manner

• Make hotel reservations for guest stays

• Answer multiple phone lines and transfer to appropriate department or guest

• Run shift reports for downtime support

• Help with any other additional task that are needed during downtime.

Job Types: Part-time, Full-time

Pay: From $15.00 per hour

Work Location: In person