Front Desk Agent

Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.

Responsibilities

• Greet guests upon arrival with a warm and welcoming demeanor.
• Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
• Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
• Process reservations and maintain an organized system for room assignments.
• Conduct night audits as required, ensuring all financial transactions are accurate and up-to-date.
• Address guest complaints or issues promptly and professionally to ensure satisfaction.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
• Maintain a clean and organized front desk area at all times.

Skills

• Strong phone etiquette to handle incoming calls professionally.
• Experience in hospitality management or hotel management is preferred.
• Proven customer service skills with a focus on guest satisfaction.
• Familiarity with night audit procedures is a plus.
• Ability to communicate effectively in multiple languages (multilingual or bilingual candidates are encouraged to apply).
• Knowledge of resort operations is beneficial but not required.
• Excellent interpersonal skills with the ability to work collaboratively in a team environment.

Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests!

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift

Ability to Commute:

• Brooklyn, NY 11221 (Required)

Ability to Relocate:

• Brooklyn, NY 11221: Relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Work Location: In person