Front Desk Agent

Job Overview

We are seeking a dynamic and friendly Front Desk Agent to be the welcoming face of our organization. In this vital role, you will manage front office operations, provide exceptional customer service, and ensure smooth administrative workflows. Your energetic approach and organizational skills will help create a positive first impression for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your office management expertise while supporting daily operations with enthusiasm and professionalism.

Responsibilities

• Greet guests warmly upon arrival and departure, providing a professional and welcoming first impression of the hotel.
• Perform guest check-ins, check-outs, room assignments, and reservation modifications accurately and efficiently.
• Manage incoming calls, emails, and guest inquiries, responding promptly and routing requests to the appropriate department when necessary.
• Utilize the hotel's Property Management System (PMS), such as WebRezPro, to process reservations, maintain guest records, post charges, and update room statuses.
• Operate and troubleshoot guest access systems, including electronic key systems such as Salto, ensuring secure and seamless guest access.
• Coordinate with Housekeeping, Engineering, and other departments to ensure guest requests and operational needs are addressed in a timely manner.
• Maintain accurate records, reports, and documentation related to guest accounts, reservations, and daily operations.
• Assist guests with information regarding hotel amenities, services, local attractions, transportation, and special requests.
• Handle guest concerns and service recovery situations professionally, escalating issues when appropriate.
• Ensure compliance with hotel policies, procedures, and guest confidentiality standards.
• Provide exceptional customer service through effective communication, professionalism, and a commitment to creating memorable guest experiences.

Experience

• Prior experience in front desk or receptionist roles within office environments is highly preferred.
• Excellent customer service skills with the ability to communicate clearly via phone and in person.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) as well as Google Workspace applications.
• Bilingual abilities are a plus for engaging with diverse clients and team members effectively.
• Demonstrated organizational skills with the ability to prioritize tasks efficiently while managing time effectively in a fast-paced setting.
• Previous experience in administrative or office support will be considered an asset.

Join us in creating a welcoming environment where professionalism meets energetic service! This role is perfect for motivated individuals eager to grow their administrative expertise while making a positive impact every day.

Pay: $12.00 per hour

Benefits:

• Health insurance
• Paid time off

Work Location: In person