Front Desk Agent

Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer support and ensuring a welcoming atmosphere. This role requires strong organizational skills, proficiency in administrative tasks, and the ability to manage multiple priorities effectively.

Duties

• Greet and assist guests upon arrival, ensuring a positive first impression.
• Manage reservations and bookings using computerized systems.
• Handle guest inquiries and provide information about hotel services and local attractions.
• Perform calendar management for appointments and meetings.
• Answer phone calls promptly and professionally, addressing guest needs or directing them to the appropriate department.
• Maintain an organized front desk area and ensure all administrative tasks are completed efficiently.
• Collaborate with other departments to ensure seamless guest experiences.
• Assist with check-in and check-out processes, ensuring accuracy in billing and payments.
• Provide personal assistant support to management as needed.

Requirements

• Proven experience in customer support or a similar role is preferred.
• Strong organizational skills with attention to detail.
• Proficiency in using phone systems and computer software for administrative tasks.
• Bilingual candidates are highly desirable to accommodate diverse guests.
• Ability to type efficiently for data entry tasks.
• Experience in office management is a plus, showcasing your ability to handle various administrative responsibilities.
• Excellent communication skills, both verbal and written, with a friendly demeanor.
• Ability to work flexible hours, including weekends and holidays as needed.

Join our team as a Front Desk Agent where you can make a significant impact on our guests' experiences while developing your career in hospitality!

Job Types: Full-time, Part-time

Benefits:

• Employee discount

Work Location: In person