Front Desk Agent

Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Check guests in and out of the hotel using the hotel management system
• Provide information about hotel amenities, services, and local attractions
• Handle guest inquiries, requests, and complaints promptly and courteously
• Assist with reservations and room assignments
• Process payments and maintain accurate records of guest transactions
• Perform night audit duties, including reconciling daily transactions and preparing reports
• Answer phone calls and direct them to the appropriate department or staff member
• Maintain a clean and organized front desk area

Requirements:

• Previous experience in a customer service role, preferably in a hotel or hospitality setting
• Excellent phone etiquette and communication skills
• Strong guest relations skills with the ability to handle difficult situations calmly and professionally
• Bilingual skills (if applicable) to assist guests who may not speak English fluently
• Familiarity with hotel management systems and phone systems is a plus
• Ability to multitask and prioritize tasks effectively in a fast-paced environment
• Attention to detail and accuracy in handling guest information and financial transactions

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by their supervisor.

Benefits: 401K, Vacation and Sick Time, Room Discounts

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• Employee discount
• Paid time off

Work Location: In person