Front Desk Agent

Are you a highly skilled and motivated individual with a passion for providing excellent customer service? Do you have experience in the hotel industry? If so, we have an immediate opening for a Front Desk Agent at The Eldridge Hotel in Lawrence, KS. We recommend all applicants have at least one year front desk experience before applying! The Eldridge Hotel offers a competitive starting salary of $14 per hour, with opportunities for growth and advancement. This position is part time, offering 25-30 hours a week.

The Eldridge Hotel has been a historic landmark in Lawrence since its founding in 1855. As a Front Desk Agent, you will be the first point of contact for our guests, managing all aspects of their accommodation. You will play a crucial role in creating a pleasant and memorable stay for our guests.

Responsibilities:

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests, collecting necessary information
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Work with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished
• Confirm group reservations and arrange personalized services for VIP customers and event attendees
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

If you are a dynamic individual who thrives in a fast-paced and fun-loving environment, we would love to hear from you. Join our team at The Eldridge Hotel and be part of our rich history in Lawrence!

Location: 701 Massachusetts St, Lawrence, KS, 66044

To apply, please submit your resume and cover letter to our website or email us.

Skills:

• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Excellent customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus