Front Desk Agent

We are looking for a Guest Services Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation at the Treasure Mountain Inn located in Park City. The responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel or vacation rental industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Evaluate and direct cleaning, maintenance and housekeeping needs
• Walk the grounds, tidy up where needed
• Engage with guests, make sure they have what they need
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Restock supplies and snacks (inventory and ordering)
• Reconcile reservations and statements
• Concierge for our guests, so knowledge of the area and amenities is very helpful.

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software and MS365
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Bilingual is a plus!
• You should be very organized and we love creative people, see a problem, come up with creative solutions to remedy.
• Over all people person would be the best fit for this role!

Pay: From $20.00 per hour

Expected hours: No more than 20.0 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Experience:

• customer service: 1 year (Preferred)

Work Location: In person