Front Desk Agent

Job Overview:
We are seeking a friendly and professional Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have a passion for patient care and enjoy interacting with people, we would love to hear from you!

We have many growth opportunities and provide on the job training for duties of a Medical Assistant as well!

Start Date: ASAP

IN PERSON

PART TIME

NOT a seasonal job.

Duties:

• Greet patients with a warm and welcoming demeanor
• Check-in and check-out patients efficiently and accurately
• Provide information about services provided and what to expect
• Handle patient inquiries, requests, and complaints promptly and professionally
• Maintain a clean and organized front desk area
• Operate phone systems and handle incoming and outgoing calls with proper phone etiquette
• Process payments and maintain accurate records
• Collaborate with other staff members

Experience:

• Previous experience in a medical office is preferred, but not required

• Strong customer service skills with the ability to handle difficult situations calmly and effectively

• Excellent communication skills, both verbal and written

• Bilingual or multilingual abilities are a plus, but not required

• Proficient in using computer systems for day-to-day operations

• Proficient in using electronic health records is highly desirable

MUST BE ABLE TO MULTITASK!

We offer competitive pay rates and the opportunity to work in a dynamic and supportive team environment. If you are passionate about providing exceptional customer service and creating memorable experiences for our patients, we invite you to apply for the position of Front Desk Associate.

Thank you for your consideration!

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 8.0 – 24.0 per week

Benefits:

• 401(k) matching
• Employee discount
• Free parking
• On-the-job training
• Opportunities for advancement
• Paid training

Education:

• Bachelor's (Preferred)

Experience:

• health care: 1 year (Preferred)

Location:

• Fuquay-Varina, NC 27526 (Preferred)

Ability to Commute:

• Fuquay-Varina, NC 27526 (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person