Front Desk Agent

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Responsibilities

• Take reservations in person, via email, or over the phone, including group bookings.
• Welcome guests warmly, determine their needs, and manage the registration process.
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
• Manage guest check-ins and check-outs appropriately
• Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.

Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
• Availability to work flexible schedules, including weekends and holidays.

About the company

Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.