Front Desk Agent

different. by design.

Confident? Social? Aloft is designed for those who want to contribute to a vibrant social environment, and get excited about the possibilities to connect with others.

Aloft celebrates expressive style, artistic interests, and local know-how. We aren’t your typical hotel – but we aren’t too cool for school, either. From housekeeping to bartending and everything in between, we love when Talent express their unique personalities and embrace a culture of open thinking, approachability, and flexibility. After all, the best and most fun ideas to enhance the guests’ stay come from sharing passions.

All talent are eligible for the following benefits:

• Employee Discount
• Paid Time Off
• Flexible Schedule
• Free Parking

We are searching for an enthusiastic, service-focused Hotel Front Desk Agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities:

• Handle customer recommendations as necessary
• Bookkeeping: keep accurate records of all hotel guest account information
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Work with the housekeeping staff to ensure rooms are ready for new guests

Qualifications:

• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Comfortable taking telephone calls and mitigating stressful situations
• High school diploma, GED, or equivalent
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Has previous experience or working knowledge of Microsoft Office and Lightspeed reservation management systems

JOB SETTING AND PHYSICAL DEMANDS

Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to stand for long periods of time, kneel, bend and crawl, squat and crouch, and tolerate exposure to dust and cleaning chemicals. Must be able to lift, push, pull and carry a minimum weight of approximately 30 lbs.

DISCLAIMER

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.

Job Type: Part-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person