Front Desk Agent

Summary

As a Front Desk Agent at La Serena Inn, you are the face of our brand and the heartbeat of the guest experience. Unlike large-scale resorts, our boutique environment prioritizes personalized connections over high-volume transactions. We are seeking a poised, charismatic, and resourceful individual who can transition seamlessly from a professional concierge to a warm host, ensuring every guest feels like the guest of honor from check-in to check-out.

Key Responsibilities

● The Arrival Experience: Facilitate a seamless check-in and check-out process, managing reservations and room assignments with precision and a welcoming smile.

● Concierge Artistry: Provide expert local recommendations for dining, hidden gems, and cultural events, tailoring suggestions to each guest’s unique tastes.

● Communication Hub: Act as the central point of contact for guest inquiries, managing the switchboard, and coordinating requests between the housekeeping and maintenance teams.

● Financial Integrity: Process payments, manage billing discrepancies, and maintain an accurate cash drawer or ledger throughout the shift.

● Problem Resolution: Address guest concerns with empathy and "service recovery" techniques, turning potential challenges into opportunities for delight.

● Aesthetic Vigilance: Monitor the lobby’s atmosphere—ensuring music levels, lighting, and refreshments are perfectly curated to our brand standards.

Preferred Requirements

● Experience: 1–2 years of experience in hospitality or high-end customer service. Familiarity with Property Management Systems (PMS) like Opera, Mews, or Cloudbeds is a significant advantage.

● Soft Skills: Exceptional verbal and written communication skills with a natural ability to read social cues and adapt your tone.

● Tech Savvy: Comfortable navigating various software platforms and troubleshooting basic guest Wi-Fi or keycard issues.

● Flexibility: Availability to work a rotating schedule, including mornings, evenings, weekends, and holidays.

● Local Expertise: A deep knowledge of the local area and a passion for sharing it with visitors.

Compensation & Benefits

● Pay: $18-$22 per hour, commensurate with experience.

● Incentives: Commission on upsells (room upgrades)

● Benefits: Full medical, dental, and vision coverage; 401(k) matching program for full time employees.

Pay: $18.00 - $22.00 per hour

Expected hours: 18.0 – 28.0 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Work Location: In person