Front Desk Agent

Company Overview

Embassy Suites Raleigh Crabtree is part of a renowned hotel group committed to delivering exceptional guest experiences through dedicated service and operational excellence. With a focus on hospitality and customer satisfaction, we strive to create a welcoming environment for both guests and team members alike.

Job Overview

We are seeking an energetic and detail-oriented Front Desk Agent to be the welcoming face of our hotel. In this vital role, you will manage guest check-ins and check-outs, handle inquiries, and provide outstanding customer support. Your organizational skills and professional communication will ensure our guests feel valued from the moment they arrive.

Duties

• Greet guests warmly and efficiently check them in or out using hotel management software.
• Manage multi-line phone systems to answer inquiries, make reservations, and direct calls appropriately.
• Provide excellent customer service by addressing guest needs, questions, and concerns promptly.
• Maintain accurate records through data entry, spreadsheets, and other productivity software.
• Coordinate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
• Handle administrative tasks such as calendar management, filing, proofreading, and office organization.
• Assist with office management duties including inventory control, clerical support, and document processing.

Qualifications

• Proven experience in office management or front desk roles within hospitality or medical settings.
• Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel) and data entry skills.
• Familiarity with QuickBooks or similar accounting software is a plus.
• Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment.
• Exceptional phone etiquette and communication skills; bilingual abilities are highly desirable.
• Prior experience with multi-line phone systems, clerical tasks, and customer service is preferred.
• Demonstrated ability to manage time effectively while maintaining attention to detail.

Join us as a Front Desk Agent and be part of a dynamic team dedicated to creating memorable experiences for our guests! We value professionalism, enthusiasm, and a passion for service excellence—qualities that help us stand out in the hospitality industry.

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Retirement plan
• Tuition reimbursement

Work Location: In person