Front Desk Agent

Quaint guesthouse in Key West seeking a qualified Front Desk Agent for our team.

Responsibilities:

• Check-ins and guest registration
• Process reservations over the phone and online
• Respond to emails, messages and requests
• Collect payment for reservations
• Walkthrough of rooms to ensure quality and cleanliness
• Communicate pertinent guest information to designated departments
• Breakdown of breakfast station
• Keeping common areas clean & tidy
• Maintain inventory and place supply orders

​Qualifications:

• Previous experience in customer service, front desk service, or other related fields
• Computer literacy (email, Word, Excel, OneDrive)
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills
• Desire to create a pleasant and memorable experience for customers

Must be available Saturdays and Sundays.

Pay: $20.00 per hour

Benefits:

• 401(k)
• Employee discount
• Paid time off

Application Question(s):

• Are you available to work Saturdays and Sundays?

Experience:

• Hospitality: 1 year (Preferred)

Work Location: In person