Front Desk Agent

Carradoc Hall Hotel & Conference Center by The Red Collection
Leesburg, Virginia

Job Overview

Carradoc Hall Hotel & Conference Center by The Red Collection is seeking a professional, friendly, and dependable Front Desk Agent to join our hotel team in Leesburg, Virginia.

The Front Desk Agent is an important part of the guest experience and serves as one of the first and last points of contact for our guests. This position is responsible for providing welcoming, professional, and efficient service while supporting the daily operations of the front desk.

The ideal candidate will have excellent communication skills, a positive attitude, strong attention to detail, and the ability to remain professional in a fast-paced hotel environment. The Front Desk Agent should be comfortable assisting guests, handling reservations, answering telephone calls, processing payments, maintaining accurate records, and communicating effectively with other hotel departments.

Key Responsibilities

• Welcome and assist guests in a friendly, professional, and courteous manner.
• Complete guest check-ins and check-outs accurately and efficiently.
• Assist guests with reservations, room assignments, cancellations, modifications, and general hotel information.
• Answer and manage incoming telephone calls and direct calls or messages appropriately.
• Respond to guest questions, requests, and concerns promptly and professionally.
• Provide information regarding hotel services, amenities, local attractions, restaurants, transportation, and area activities.
• Process guest payments, deposits, refunds, and other transactions in accordance with hotel procedures.
• Maintain accurate guest information, reservations, room status, and front-desk records.
• Operate the hotel's property management system (PMS) and other front-desk technology as required.
• Maintain accurate shift notes and communicate important information to incoming and outgoing team members.
• Coordinate with housekeeping and maintenance regarding room status, guest requests, maintenance concerns, and room readiness.
• Assist with resolving guest concerns and service issues while following hotel policies and procedures.
• Protect guest privacy and handle guest information and payment information responsibly.
• Follow established procedures for keys, cash handling, credit card transactions, guest verification, and other front-desk responsibilities.
• Maintain a clean, organized, and professional front-desk and lobby area.
• Monitor the lobby and front-desk area and promptly report safety, security, maintenance, or guest-service concerns to management.
• Assist with emergency and safety procedures when necessary.
• Support hotel cleanliness, service standards, and brand requirements.
• Complete required reports, logs, and administrative tasks accurately.
• Promote the hotel's services and amenities and assist with guest loyalty program enrollment when applicable.
• Work cooperatively with all hotel departments to provide a consistent and positive guest experience.
• Perform additional duties and responsibilities as assigned by hotel management.

Qualifications & Experience

• Previous hotel, hospitality, customer service, or front-desk experience is preferred.
• Previous experience with a hotel Property Management System (PMS) is a plus.
• Strong verbal and written communication skills.
• Professional appearance and a welcoming, service-oriented attitude.
• Ability to remain calm, courteous, and professional when handling difficult or unexpected situations.
• Strong attention to detail and organizational skills.
• Basic computer proficiency and the ability to learn hotel software and technology.
• Ability to accurately handle cash, credit card transactions, and other financial responsibilities.
• Ability to work independently while also functioning effectively as part of a hotel team.
• Ability to prioritize multiple tasks in a busy front-desk environment.
• Bilingual or multilingual communication skills are a plus.

Schedule & Availability

This position requires flexibility to work a variety of shifts based on hotel occupancy and operational needs, including:

• Weekdays and weekends
• Morning, afternoon, and evening shifts
• Holidays as scheduled
• Overnight or night-audit shifts, when applicable

Reliable attendance and punctuality are essential for this position.

What We Are Looking For

We are looking for a team member who takes pride in providing excellent guest service and understands that every interaction contributes to the guest's overall experience.

Successful candidates will demonstrate:

• A positive and professional attitude
• Excellent customer-service skills
• Dependability and punctuality
• Strong communication and listening skills
• Attention to detail
• A willingness to learn hotel systems and procedures
• The ability to work effectively with guests and coworkers
• A commitment to maintaining a safe, clean, and welcoming hotel environment

Why Join Carradoc Hall Hotel & Conference Center?

This is an opportunity to become an important part of the Carradoc Hall Hotel & Conference Center by The Red Collection team and contribute directly to the guest experience at our Leesburg hotel.

If you enjoy working with people, solving problems, providing exceptional service, and being part of a hospitality team, we encourage you to apply.

Pay: From $16.00 per hour

Work Location: In person