Front Desk Agent

Overview:

We are seeking a Front Desk Agent to join our team in providing exceptional customer service at our hotel. The ideal candidate will have a passion for hospitality and guest relations, ensuring a pleasant experience for all visitors.

Duties:

• Greet and welcome guests upon arrival
• Assist guests with check-in and check-out processes
• Handle guest inquiries, requests, and complaints promptly and professionally
• Provide information about hotel services, amenities, and local attractions
• Operate phone systems and manage reservations
• Perform night audit duties as needed
• Maintain a tidy and organized front desk area

Requirements:

• Previous experience in a hotel or hospitality setting is preferred
• Proficiency in multilingual communication is a plus
• Knowledge of front desk operations and hotel management software
• Familiarity with night audit procedures is advantageous
• Excellent phone etiquette and customer service skills
• Ability to handle various guest situations with tact and diplomacy

Join our team as a Front Desk Agent to be part of a dynamic hospitality environment where your skills in customer service and hotel management can shine.

Job Types: Full-time, Part-time, Temporary, Contract, Seasonal

Pay: $15.00 - $20.68 per hour

Benefits:

• 401(k) matching
• Employee discount
• Flexible schedule
• Food provided
• Free parking
• Paid time off

Work Location: In person