Front Desk Agent

If you do not have HOTEL front desk experience, please do not apply — this is not a residential, concierge, or security position.

Step into one of Midtown’s most vibrant boutique hotels — the Sanctuary Hotel NYC — where luxury meets personality. We’re looking for a warm, polished, and genuinely guest-focused professional to join our Front Office team.

What you’ll be doing

• Welcome guests with authentic hospitality and effortless professionalism.
• Handle check-ins, check-outs, and reservations with accuracy, charm, and poise.
• Anticipate guest needs and go above and beyond to personalize each stay.
• Communicate effectively with all departments to ensure seamless service.
• Maintain the lobby atmosphere and hotel presentation with pride and care.

What you bring to the table

• Prior hotel front desk or guest service experience required (1+ year).
• Familiarity with hotel systems (Opera, OnQ, or similar) preferred.
• Polished appearance and professional communication skills.
• Friendly, confident, and calm under pressure.
• Flexible availability, including weekends, evenings, and holidays.

Join a team that believes every guest deserves a memorable welcome — and every employee deserves a place to shine.The Sanctuary isn’t your typical hotel. It’s a place where individuality, creativity, and connection matter. If you’re ready to be part of a team that’s small enough to know your name but big enough to make an impact — we’d love to meet you.