Front Desk Agent

Who We Are:

Beaver Run Resort & Conference Center – Connecting People to the Mountains, Breckenridge, and Each Other. Caring is at the heart of everything we do! We are located in Breckenridge, Colorado - the heart of the Colorado Rocky Mountains. Nestled between the mountain and Main Street just a few steps away from the ski slopes in the winter and the hiking trails in the summer. With 40,000 square feet of conference and meeting spaces, Beaver Run is the largest conference center in Breckenridge. We are passionate about providing exceptional guest and employee experiences. If you are service and quality minded and enjoy a fast-paced, vibrant environment, we encourage you to apply to be a part of our team.

What You'll Do:

The Front Desk Agent is a vital part of our organization. Often the first point of contact for our guests, the Front Desk Agent must first and foremost provide excellent, friendly service to our guests. The Agent is responsible for preparing check-in packets; checking in and checking out guests; answering questions and addressing concerns; and handling transactions at the front desk. The ideal candidate will be comfortable working with a team in a fast-paced and often stressful environment while maintaining a friendly disposition throughout. This is an onsite position in Breckenridge, Colorado. Variable schedule including weekends, and holidays. Housing may be available on a first-come, first-served basis based on position.

Position starts at $20.00 - $22.00 per hour + DOE

Duties/Responsibilities:

• Prepare check-in packets and folios
• Check guests in and out of the hotel
• Act as primary point-of-contact for guests, answering questions and addressing concerns
• Communicate with other departments such as Housekeeping, Maintenance, Security, etc. to inform them of any guest needs or issues
• Accurately handle transactions at Front Desk
• Maintain and balance cash bank
• Model a professional and positive work environment

What You'll Bring:

• 1+ years front desk/customer service experience - preferred
• 1+ years cash handling experience - preferred
• Experience with Springer Miller hotel management software - preferred
• Familiarity with Microsoft Office suite - preferred
• Proficiency in written and spoken English - required

What We Offer:

• Opportunity for bonuses based on performance and time worked
• On-site parking steps away from the lifts
• Employee ski pass purchasing program
• Hotel + Dining discounts
• Paid Time Off
• Insurance:
  • Health
  • Dental
  • Vision
  • Optional Life, Disability, etc.
• 401k + match

This job description is not meant to be an all-inclusive representation of the tasks and duties. Other duties and tasks may be assigned as business dictates.

• 1+ years front desk/customer service experience - preferred
• 1+ years cash handling experience - preferred
• Experience with Springer Miller hotel management software - preferred
• Familiarity with Microsoft Office suite - preferred
• Proficiency in written and spoken English - required