Front Desk Agent

Job Summary
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team with IHG Hotel/ Opera experience. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will play a vital role in creating a welcoming atmosphere for all guests while managing various front desk operations.

Duties

• Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
• Manage the check-in and check-out processes efficiently, handling guest inquiries and requests promptly.
• Provide information about hotel amenities, services, and local attractions to enhance guest experience.
• Handle reservations and modifications using multi-line phone systems and hotel management software.
• Conduct night audits as required, ensuring accurate financial reporting and balancing of accounts.
• Address guest concerns or complaints with professionalism, striving to resolve issues to their satisfaction.
• Maintain organized front desk operations, including managing guest records and processing payments.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
• Uphold high standards of cleanliness and organization at the front desk area.

Qualifications

• Previous experience in hospitality management or hotel management is preferred.
• Strong customer service skills with a focus on guest relations and satisfaction.
• Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
• Familiarity with front desk operations, including night audit procedures, is advantageous.
• Excellent phone etiquette and proficiency in handling multi-line phone systems.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Strong organizational skills with attention to detail in managing guest information.
• A passion for hospitality and providing exceptional guest services in a resort or hotel environment. Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Employee discount

Work Location: In person