Front Desk Agent

We are looking for a professional, and service-oriented Front Desk Agent to join our front office team. As the first point of contact for our guests, you will set the tone for their stay by delivering an exceptional welcome and ensuring every interaction reflects our commitment to outstanding hospitality.

Key Responsibilities

• Greet and assist guests with a friendly and professional attitude, ensuring a lasting first impression.
• Manage guest check-ins and check-outs efficiently, while providing accurate information about hotel services, facilities, and local attractions.
• Handle guest inquiries, requests, and concerns promptly and effectively, ensuring guest satisfaction at all times.
• Oversee reservations and room allocations with accuracy and efficiency.
• Coordinate with other hotel departments to ensure seamless guest experiences.
• Maintain an organized and presentable reception area at all times.
• Answer phone calls, respond to emails, and manage guest correspondence professionally and promptly.
• Process payments and maintain accurate records of guest transactions.
• Liaise with housekeeping to ensure guest rooms meet hotel standards before arrival.
• Support administrative tasks including filing, data entry, and inventory control.

Qualifications

• High school diploma or equivalent; additional hospitality certifications are an advantage.
• Previous experience as a Front Desk Agent, ideally within the hospitality industry.
• Excellent communication and interpersonal skills.
• Courteous, professional, and guest-focused approach.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong attention to detail and accuracy.
• Proficiency with hotel management systems and standard office software.
• Flexibility to work shifts, including evenings, weekends, and holidays.

Job Type: Full-time

Pay: From AED2,000.00 per month

Experience:

• Front Desk Agent: 1 year (Required)

Work Location: In person