Front Desk Agent

Job Summary

We are seeking a friendly and professional Front Desk Agent to serve as the first point of contact for our guests. This role involves providing excellent customer service, managing check-in and check-out procedures, and ensuring a welcoming environment. The Front Desk Agent will work primarily during the afternoon to evening hours, specifically from 3 PM to 11 PM, Wednesday through Sunday. The ideal candidate will be organized, attentive to detail, and able to handle guest inquiries efficiently.

Duties

• Greet guests warmly upon arrival and assist with check-in/check-out processes
• Manage reservations, cancellations, and modifications accurately using our booking system
• Respond promptly to guest inquiries both in person and via phone or email
• Provide information about hotel amenities, local attractions, and services
• Handle guest requests and resolve issues in a professional manner
• Maintain the front desk area in a neat and organized manner
• Process payments securely and issue receipts as needed
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
• Maintain accurate records of guest interactions and transactions
• Adhere to all safety protocols and hotel policies during shift hours

Skills

• Excellent communication and interpersonal skills
• Strong organizational abilities with attention to detail
• Ability to multitask effectively in a fast-paced environment
• Proficiency in using reservation software and basic computer applications
• Friendly demeanor with a professional appearance
• Problem-solving skills and the ability to handle guest concerns diplomatically
• Flexibility to work scheduled hours from 3 PM to 11 PM, Wednesday through Sunday
• Prior customer service experience is preferred but not required; training will be provided

This position offers an engaging opportunity for individuals passionate about hospitality and delivering exceptional guest experiences.

Pay: $16.00 - $18.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person