Front Desk Agent

Hampton Inn Convention Center is seeking a Front Desk Agent to join the team. We are looking for a superstar, who enjoys working with people. We offer competitive pay and great benefits, free parking and free lunches.

POSITION PURPOSE

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Understands and abides by all safety protocols.
• Willingly embrace last-minute changes in direction and unexpected changes in operational plan.
• Performs other duties as assigned.
• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Verify registration card information with the guest.
• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
• Direct Bell Person to escort guest and transport their luggage to the room.
• Handle overbooked or walked in guests.
• Accept and record wake-up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, maintenance requests, amenity delivery and receipt of guest packages).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
• Process all check-outs.
• Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
• Report accidents, injuries and unsafe work conditions to manager.
• Monitor and maintain cleanliness, sanitation and organization of assigned work area.
• Maintain proprietary information, protect company assets, protect the privacy and security of guests and coworkers.
• Comply with quality assurance expectations and standards.

SKILLS AND ABILITIES

Education/Experience: Any combination of education, training or experience that provides the required knowledge, skills, and abilities.

Certificates & Licenses: None Required

PHYSICAL DEMANDS

List the physical requirements for standard performance of this job. Include only those physical requirements which are either very important or essential to the performance of the job and required on a regular basis. This includes, but should not be limited to, physical activities such as lifting, pushing, pulling, climbing, walking, hearing, driving, sight, travel, etc.

O - (Occasionally) Position requires this activity up to 33% of the time

F - (Frequently) Position requires this activity from 33% - 66% of the time

C - (Constantly) Position requires this activity more than 66% of the time

N - (Not Applicable) Activity is not applicable to this position

Physical Demands

Lift/Carry

Stand

C (Constantly)

10 lbs. or less

C (Constantly)

Walk

C (Constantly)

11-20 lbs.

F (Frequently)

Sit

O (Occasionally)

21-50 lbs.

O (Occasionally)

Repetitive motion of Hands, Wrists and Fingers

C (Constantly)

51-100 lbs.

O (Occasionally)

Reach Outward

C (Constantly)

Over 100 lbs.

N (Not Applicable

Reach Above Shoulder

C (Constantly)

Climb

O (Occasionally)

Push/Pull

Crawl

O (Occasionally)

12 lbs. or less

C (Constantly)

Squat or Kneel

O (Occasionally)

13-25 lbs.

F (Frequently)

Bend

F (Frequently)

26-40 lbs.

O (Occasionally)

41-100 lbs.

O (Occasionally)

Over 100 lbs.

N (Not Applicable)

SAFETY REQUIREMENTS

Crestline adheres to all federal, state, and local specific contagion prevention regulations. Use of personal protective equipment (PPE) is required while performing work duties as well as while in common hotel areas. PPE includes:

• Gloves
• Masks
• Use of partitions (where appropriate)

Position will be trained in the proper use and care of assigned PPE. Generally, the hotel provides all required PPE. This position responsible for reporting defective, damaged, or lost PPE, or equipment that does not fit properly, to their manager. All employees will be trained on our contagion prevention procedures and must confirm receipt of learning.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person