Front Desk Agent

Overview:
We are seeking a Front Desk Agent to join our team. The ideal candidate should have a passion for hospitality and excellent customer service skills.

Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Check guests in and out of the hotel efficiently
• Answer phone calls and direct inquiries to the appropriate department
• Assist guests with requests and provide information about hotel services
• Handle guest concerns and issues promptly and effectively
• Process payments and maintain accurate guest records
• Collaborate with other hotel staff to ensure guest satisfaction

Requirements:

• Previous experience in hotel management or front desk operations preferred
• Proficient in phone etiquette and handling phone systems
• Strong guest relations skills with a focus on delivering exceptional service
• Knowledge of hospitality management practices
• Ability to perform night audit duties is a plus
• Bilingual proficiency is advantageous for interacting with diverse guests

Joining our team as a Front Desk Agent offers the opportunity to work in a dynamic environment where customer service excellence is paramount. If you are a dedicated individual with a passion for hospitality, we welcome your application.

Job Type: Full-time

Pay: $15.50 - $17.00 per hour

Benefits:

• Employee discount

Work Location: In person