Front Desk Agent

Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Check guests in and help them sign the waivers, explain the Trail/Map.
• Provide excellent customer service by addressing guest inquiries and resolving any issues.
• Assist guests with picking out helmets, Snow Suits and the right machine for them!
• Answer phone calls and make sure that the customer is fully satisfied with getting their questions and concerns answered in detail!
• Handle cash transactions and maintain accurate records of guest payments
• Maintain a clean and organized front desk area, clean helmets, broom the hallways, mop the hallways and clean the restroom!

Skills:

• Strong guest services and customer service skills
• Knowledge of hospitality management
• Multilingual or bilingual abilities are highly desirable
• Proficient in using phone systems and other office equipment
• Excellent guest relations skills, with the ability to handle difficult situations with professionalism and tact
• Demonstrated phone etiquette and effective communication skills

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 30.0 – 45.0 per week

Benefits:

• Flexible schedule

Work Location: In person