Front Desk Agent

Front Desk Agent

The Broadway Columbia – a DoubleTree by Hilton | Columbia, MO
Full‑Time & Part‑Time | $ 15.00 | $100 FT / $50 PT Sign‑On Bonus after 30 days

Why You’ll Love This Job

• Be the face of a downtown boutique hotel that pairs Midwest hospitality with Hilton perks.
• Enjoy Hilton travel discounts, employee meal discounts, and a friendly team that loves to promote from within.
• Consistent schedules – we’re hiring for both AM and PM shifts (open availability preferred).

What You’ll Do

• Welcome every guest with a warm DoubleTree cookie and genuine smile.
• Handle check‑ins, check‑outs, phone & online reservations, and payment processing.
• Serve as the go‑to expert on rooms, rates, packages, and local hotspots.
• Coordinate with housekeeping to ensure rooms are impeccable and ready on time.
• Resolve issues quickly and professionally so every stay becomes a five‑star review.
• Upsell upgrades or amenities when they add real value for the guest.
• Keep accurate records of bookings, payments, and special requests.

What We’re Looking For

• Hospitality or customer‑service experience (hotel front‑desk experience is a plus).
• A calm problem‑solver who can juggle phones, guests, and tech with a smile.
• Strong communication, basic computer skills, and a knack for details.
• Ability to stand for your shift and lift up to 25 lbs occasionally.
• Open availability, including weekends and holidays (hotel never sleeps!)

Perks & Benefits

• Sign‑On Bonus: $100 FT / $50 PT after 30 days
• Paid time off & holiday pay
• Medical, dental, and life (full‑time)
• Worldwide Hilton Team Member Travel Program
• Referral bonuses and monthly recognition awards

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program

Work Location: In person