Front Desk Agent

Overview

We are seeking a dynamic and friendly Front Desk Agent to be the welcoming face of our organization. In this vital role, you will serve as the first point of contact for visitors, clients, and team members, ensuring a positive and professional experience at all times. Your organizational skills, technical proficiency, and exceptional customer service will help maintain smooth office operations and foster a welcoming environment. This paid position offers an exciting opportunity to develop your administrative expertise while supporting our vibrant team.

Duties

• Greet visitors and clients warmly, providing excellent customer support and ensuring they feel valued from the moment they arrive
• Manage multi-line phone systems efficiently, directing calls accurately and professionally using proper phone etiquette
• Handle data entry tasks with precision, maintaining accurate records using spreadsheets, Microsoft Office, Google Workspace, and other productivity software
• Assist with office management duties such as filing, document proofreading, calendar management, and organizing supplies
• Support administrative functions including scheduling appointments, managing client communication, and coordinating meetings
• Operate office equipment proficiently including computers, printers, and phone systems, to ensure seamless daily operations
• Maintain organized records of visitor logs, correspondence, and other essential documentation to support efficient office workflow.
• Making reservations using the Visual Matrix pos system
• Help resolve guest issues
• Cleaning of lobby, puplic bathrooms, hallways, desk area
• Making sure all guest are checked out, by completeing knocks
• Stocking sundry items, guest supply items

Qualifications

• Proven experience in office management or administrative roles with strong clerical skills
• Excellent computer literacy with proficiency in Microsoft Office (Word, Excel), Google Workspace (Docs, Sheets), and data entry tools
• Strong organizational skills with the ability to multitask effectively in a fast-paced environment
• Exceptional customer service skills combined with professional phone communication and phone etiquette
• Bilingual abilities are highly desirable to assist diverse client needs effectively
• Demonstrated ability to manage calendars, schedule appointments, and coordinate meetings efficiently
• Prior front desk or receptionist experience preferred but not required; training will be provided for the right candidate

Join us as a Front Desk Agent and become an integral part of our team dedicated to delivering outstanding service while supporting smooth office operations. We value energetic individuals who thrive on organization, communication, and creating positive first impressions every day!

Pay: $15.00 - $16.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• Dental insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Front desk: 1 year (Preferred)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Springfield, MO 65804 (Preferred)

Work Location: In person