Front Desk Agent

Job Location: 19 N Broadway, Billings, MT 59101

The Front Desk Agent is responsible for accommodating guests by registering and assigning rooms to guests.
Summary of essential job functions:

• Register and assign guests to rooms.
• Issue room cards.
• Transmit and receive messages.
• Keep records of occupied rooms
• Keep records of guest accounts.
• Make and confirm reservations.
• Present statements to guests.
• Collect payments and make change for guests.
• Perform bookkeeping activities.
• Post charges to rooms.
• Record guest comments and/or complaints.
• Refer guests to management as necessary.
• Obtain knowledge on different facilities throughout the hotel.

Job Skills and Qualifications

• Ability to multitask
• Possess good communication skills
• Customer service skills
• Attention to detail
• Punctuality
• Ability to handle high-pressure situations
• Problem solving
• Basic computer knowledge
• Willingness to learn

Perks of working for the Northern Hotel include:
Discounts throughout the hotel

• Restaurants: 25% off meals
• Gift Shop: 25% off merchandise and 10% off food and drinks
• Meeting Room discounts
• Discounted room rates for immediate family and employee

Comprehensive Health Insurance for Full Time employees
401k Benefits
Generous PTO Accruals as well as Vacation time

Job Type: Full-time

Pay: $15.00 - $15.50 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Billings, MT 59101: Relocate before starting work (Required)

Work Location: In person