front desk agent

**Position Summary**

Provide outstanding guest service by managing front desk operations, handling reservations, processing check-ins and checkouts, and assisting guests with hotel and local area information.

**Key Responsibilities**

• Greet guests and provide friendly customer service.
• Handle check-ins, checkouts, reservations, and guest inquiries.
• Process cash and credit card transactions accurately.
• Maintain knowledge of hotel rates, promotions, and in-house events.
• Operate front desk systems and complete required reports.
• Assist guests with safe deposit boxes and special requests.
• Follow hotel policies, emergency procedures, and communication standards.
• Maintain a clean and organized work area.

**Qualifications**

• Previous customer service or hospitality experience preferred.
• Strong communication and computer skills.
• Ability to multitask in a fast-paced environment.
• Must be available to work weekends and holidays.