Front Desk Agent

Oxford Commons is a hospitality company built by a team of dreamers and doers, dedicated to creating inspired spaces that foster fellowship, exploration, and meaningful connection. Its family of brands includes distinctive dining, social, and lifestyle concepts such as Oxford Exchange, The Library, The Stovall House, Predalina, Mad Dogs & Englishmen, Casa Cami, Julian’s, The Current Hotel, and Oxford Design Studio, each designed to spark community, curiosity, and memorable experiences.

Front Desk Agent

We are seeking a polished, dependable, and service-minded Front Desk Agent to join The Current Hotel, an Autograph Collection hotel. The Front Desk Agent creates the first and last impression of the guest experience by providing a warm welcome, completing front desk transactions accurately, recognizing Marriott Bonvoy members, and taking ownership of guest requests.The ideal candidate communicates confidently, remains composed in a fast-paced environment, and works closely with every hotel department to provide a seamless guest experience.

Essential Functions and Responsibilities:

• Welcome and acknowledge every guest in a warm and professional manner.
• Process guest check-ins, check-outs, room assignments, room moves, late check-out requests, and room key issuance.
• Confirm guest identity, reservation details, room rate, payment method, authorization, and incidental requirements before issuing keys.
• Review guest folios, post approved charges and adjustments, explain charges, and resolve billing questions within established authority.
• Handle cash, credit cards, deposits, vouchers, and the assigned cash bank accurately.
• Complete shift balancing, daily checklists, reports, traces, shift notes, and required documentation.
• Recognize Marriott Bonvoy members, provide eligible benefits, and promote program enrollment accurately.
• Respond promptly to guest questions, requests, complaints, and service opportunities.
• Document guest concerns, communicate with the appropriate department, and follow up to confirm completion.
• Answer telephone calls, relay messages, and respond to mobile chat and other approved guest communication channels.
• Coordinate with Housekeeping, Engineering, Food and Beverage, Valet, Sales, and hotel leadership regarding room readiness, amenities, maintenance needs, and guest concerns.
• Maintain current knowledge of guestrooms, hotel outlets, amenities, packages, promotions, local attractions, transportation options, and hotel events.
• Support room revenue through accurate reservation handling, and clear communication of hotel offerings.
• Protect guest privacy and confidential information.
• Follow payment security, key control, cash-handling, safety, emergency, and loss-prevention procedures.
• Maintain a clean, organized, and professional front desk and back-office workspace.
• Perform other reasonable duties as assigned by hotel leadership.

Qualifications:

• High school diploma or GED equivalent preferred.
• Previous hotel, hospitality, retail, restaurant, or customer-service experience preferred.
• Experience with a hotel property management system, Marriott systems, or Opera is preferred.
• Clear and professional verbal and written communication skills.
• Strong attention to detail, reliability, discretion, and problem-solving skills.
• Ability to remain calm and accurate while managing multiple priorities.
• Ability to work independently and as part of a team.
• Flexibility to work mornings, evenings, weekends, and holidays based on business needs.

Physical Requirements:

• Ability to stand, walk, or work at a computer and telephone for extended periods.
• Ability to move throughout the lobby, Front Office, and hotel as needed.
• Ability to reach, bend, lift, carry, push, pull, or place objects weighing up to 10 pounds without assistance.
• Ability to perform repetitive computer, telephone, and payment-processing tasks accurately.

Benefits:

• Health, Dental, Vision, Life, Disability and Supplemental Insurance (subject to applicable waiting periods)
• Generous PTO benefit
• Sick Days & Paid Leave benefit
• Tuition Reimbursement
• 401(k) with matching
• Discounts
• Opportunity for Growth and Advancement

Oxford Commons is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.