Front Desk Agent

Job Summary

Best Western Red River Lodge is seeking a friendly and professional Front Desk Agent to join our team. In this role, you will be the first point of contact for our guests, ensuring a welcoming and efficient check-in and check-out process. The ideal candidate will have prior hotel experience, excellent customer service skills, and the ability to handle guest inquiries with professionalism. This position offers flexible hours, including mornings, weekends, and holidays, to accommodate both the needs of our guests and your schedule.

Responsibilities

• Greet guests warmly upon arrival and assist with the check-in process
• Manage guest check-out efficiently while addressing any billing or service questions
• Provide exceptional customer service by responding to guest inquiries and requests promptly
• Maintain a professional appearance and demeanor at all times
• Handle reservations, cancellations, and modifications accurately
• Ensure the front desk area is tidy and organized throughout your shift
• Collaborate with other hotel staff to ensure guest satisfaction and smooth operations
• Assist with administrative tasks as needed during shifts

Skills

• Previous hotel or hospitality experience preferred
• Strong customer service skills with a friendly, approachable attitude
• Excellent communication skills, both verbal and written
• Ability to handle multiple tasks efficiently in a fast-paced environment
• Flexibility to work morning shifts, weekends, and holidays as required
• Basic computer proficiency for reservation systems and administrative tasks
• Professional appearance and positive attitude

Join our team as a Front Desk Agent to deliver memorable guest experiences through outstanding service while enjoying flexible working hours tailored to your availability.

Pay: $15.50 - $16.00 per hour

Expected hours: 32.0 per week

Work Location: In person