Front Desk Agent

Job Overview

We are seeking a dynamic and enthusiastic Guest Service Agent to join our vibrant hospitality team! In this role, you will be the friendly face and helpful voice that creates memorable experiences for our guests. Your energy, professionalism, and attention to detail will ensure every guest feels welcomed, valued, and well-cared-for from check-in to check-out. This position offers an exciting opportunity to showcase your hospitality skills while working in a lively environment that thrives on teamwork and guest satisfaction. Paid training is provided, and your contributions will directly enhance our guests’ overall experience.

Duties

• Greet guests warmly upon arrival, providing exceptional customer service with a positive attitude.
• Manage guest check-ins and check-outs efficiently using hospitality reservation systems.
• Process payments accurately through credit card POS (Point of Sale) systems and maintain financial records.
• Assist guests with inquiries about hotel amenities, local attractions, and services in multiple languages or bilingual communication.
• Handle guest requests promptly, including room changes, special accommodations, or food service needs.
• Maintain cleanliness and organization at the front desk and guest areas, ensuring a welcoming environment.
• Support conflict management by addressing guest concerns professionally and escalating issues when necessary.
• Collaborate with team members to ensure smooth operations during busy periods, including heavy lifting or manual handling tasks when needed.
• Uphold safety standards by being trained in first aid and CPR to assist in emergencies effectively.
• Contribute to the overall guest relations strategy by fostering positive interactions and resolving issues swiftly.

Skills

• Multilingual or bilingual abilities to communicate effectively with diverse guests from around the world.
• Strong proficiency in Microsoft Office applications for record keeping and correspondence.
• Previous experience in hospitality reservation systems, front desk operations, or hotel experience is highly desirable.
• Knowledge of food service operations and experience working in resort or hotel environments is a plus.
• Excellent customer service skills with a friendly, energetic approach that builds guest loyalty.
• Ability to perform heavy lifting and manual handling safely when required for cleaning or setting up event spaces.
• Familiarity with POS systems for processing payments accurately and efficiently.
• Experience in conflict management, guest relations, and maintaining positive guest interactions under pressure.
• Certification in first aid or CPR is advantageous for ensuring safety during emergencies.
• Ability to work as part of a team leadership structure within a fast-paced hospitality setting.
• This role may require working nights, weekends, and public holidays based on business needs.

Pay: $16.00 - $18.00 per hour

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• New Orleans, LA 70112 (Required)

Work Location: In person