Front Desk Agent

Front Desk Agent – Country Inn & Suites (Athens, GA)

Location: Athens, GA
Job Type: Part-Time or Full-Time
Schedule: Day, evening, and weekend shifts as needed

About Us

Country Inn & Suites in Athens, GA is committed to providing a welcoming and comfortable stay for every guest. We are seeking a friendly and reliable Front Desk Agent to be the first point of contact and help create a positive guest experience.

Position Summary

The Front Desk Agent is responsible for greeting guests, checking them in and out, handling reservations, and providing exceptional customer service. This role ensures that each guest has a smooth, enjoyable stay and that hotel operations run efficiently.

Key Responsibilities

• Welcome and check in/out guests promptly and courteously.
• Handle guest reservations, cancellations, and modifications.
• Answer phone calls, emails, and guest inquiries professionally.
• Provide information about hotel services, amenities, and local attractions.
• Resolve guest complaints or escalate to management as needed.
• Process payments accurately and maintain proper cash handling procedures.
• Maintain front desk area, lobby, and common areas neat and organized.
• Collaborate with housekeeping and maintenance to ensure rooms and facilities meet standards.
• Follow hotel policies, safety, and security procedures.

Qualifications

• Previous hotel front desk or customer service experience preferred but not required.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills and familiarity with property management systems (PMS) a plus.
• Friendly, professional, and customer-service oriented.
• Availability to work weekends, evenings, and holidays as needed.

Compensation & Benefits

• Competitive pay: $13/hour (based on experience)
• Employee discounts on hotel stays
• Opportunities for career growth within the hotel and brand

Pay: From $13.00 per hour

Benefits:

• Employee discount

Work Location: In person