Front Desk Agent

Overview:

We are seeking a dedicated Front Desk Agent (Part-time/Full-time) to join our team in providing exceptional guest experiences at our hotel. The ideal candidate will have a passion for hospitality and excellent customer service skills.

Responsibilities:

• Greet guests warmly and provide them with information about the hotel and local area
• Check guests in and out efficiently, ensuring accurate information and payment processing
• Handle guest requests and concerns promptly and professionally
• Answer phone calls and make reservations using the hotel's booking system
• Assist with night audit procedures as needed
• Maintain a clean and organized front desk area
• Collaborate with other hotel staff to ensure guest satisfaction

Skills:

• Experience in hospitality management or a related field
• Knowledge of hotel operations, including night audit processes
• Strong guest service orientation with excellent communication skills
• Proficiency in using phone systems and hotel management software
• Ability to handle guest relations effectively and diplomatically
• Fluency in multiple languages is a plus, especially bilingual proficiency

This position offers the opportunity to work in a dynamic hotel environment, interact with diverse guests, and contribute to creating memorable stays for our visitors. If you are passionate about hospitality and enjoy working in a fast-paced setting, we invite you to apply for the Front Desk Agent position. Please visit hotel directly at the front desk to apply in-person or email resume

Job Type: Part-time

Pay: From $15.75 per hour

Benefits:

• Employee discount

Work Location: In person