Front Desk Agent

Staybridge Suites is dedicated to providing memorable experiences and exceptional service to guests near and far. We pride ourselves on creating welcoming environments where everyone feels at home, whether traveling for business or leisure.

Overview
We are seeking a dynamic and friendly Front Desk Agent to join our team! In this vital role, you will be the first point of contact for our guests, ensuring a smooth and enjoyable check-in and check-out process. Your energetic approach and excellent customer service skills will help create a positive experience that keeps guests coming back. The ideal candidate is organized, tech-savvy, bilingual (if applicable), and passionate about delivering outstanding support in a fast-paced environment.

Responsibilities

• Greet guests warmly upon arrival, providing exceptional customer service with a positive attitude
• Manage multi-line phone systems efficiently, handling inquiries, reservations, and guest requests with professionalism
• Check guests in and out accurately using property management software, ensuring all details are correct
• Maintain office organization through data entry, filing, proofreading, and managing correspondence
• Support office management tasks such as calendar management, appointment scheduling, and document preparation
• Handle guest concerns promptly and courteously, offering solutions to enhance their stay
• Assist with clerical duties including typing reports, managing customer support inquiries, and maintaining records

Join us to be part of a vibrant team committed to creating memorable guest experiences! This paid position offers an opportunity to develop your administrative skills while working in a lively hotel environment where your enthusiasm makes all the difference.

Pay: $15.50 - $16.50 per hour

People with a criminal record are encouraged to apply

Work Location: In person