Front Desk Agent

Front Desk Agent | Hotel 1829

Job Overview

Hotel 1829, a historic boutique hotel in Charlotte Amalie, St. Thomas, is seeking a welcoming, dependable and attentive Front Desk Agent to join our team.

As the first point of contact for guests, visitors and callers, you will help create a warm welcome and provide personalized service throughout each guest’s stay. This role combines front desk operations, concierge assistance and daily coordination with housekeeping, maintenance and management.

Exceptional customer service is our highest priority. We are looking for someone who enjoys connecting with people, anticipates their needs and takes pride in making guests feel welcome and cared for. Previous hospitality, front desk or customer service experience is a strong plus.

Duties and Responsibilities

• Welcome guests and visitors warmly and provide attentive, personalized service.
• Manage guest check-ins and check-outs, confirm reservation details and explain hotel amenities and policies.
• Create and update reservations in ResNexus, keeping guest information accurate.
• Respond promptly and professionally to phone calls, emails, text messages and in-person inquiries.
• Process payments and review guest billing for accuracy.
• Provide concierge assistance, including recommendations for dining, activities, transportation and local attractions.
• Share the history of Hotel 1829 and lead property tours for guests and visitors.
• Coordinate with housekeeping, maintenance, restaurant staff and management to address guest needs and support daily operations.
• Handle guest concerns calmly and professionally, escalating matters to management when needed.
• Assist with special occasions, guest requests and thoughtful touches that help create memorable stays.
• Maintain accurate guest records, daily logs and shift notes to ensure clear communication between team members.
• Keep the front desk and lobby tidy, welcoming and ready for guests.
• Assist with hotel events and related preparations as needed, with advance notice.
• Follow hotel procedures for guest privacy, safety, security and care of the historic property.

Qualifications

• A strong commitment to exceptional customer service, with a welcoming attitude and genuine interest in helping others.
• Previous hotel front desk, hospitality or customer service experience is highly preferred, but not required.
• Strong verbal and written communication skills, including a professional phone manner.
• Ability to listen carefully, anticipate guest needs and respond with patience and sound judgment.
• Ability to remain calm, courteous and resourceful when handling concerns or competing priorities.
• Strong organizational skills and attention to detail when managing reservations, payments and guest information.
• Comfort using computers, email and reservation systems. Experience with ResNexus is a plus.
• Dependability, punctuality and the ability to work independently while communicating effectively with the team.
• Willingness to learn and share the hotel’s history and offer knowledgeable local recommendations.
• Comfort speaking with guests, visitors and small tour groups.
• Availability to work a flexible schedule, including evenings, weekends and holidays.

Pay: From $16.00 per hour

Work Location: In person