Front Desk Agent

The Hilton North Scottsdale at Cavasson is seeking a friendly, outgoing individual to join our Front Desk team! Ideal candidates have flexible availability, excellent customer service skills, great attention to detail, and a desire to ensure an exceptional guest experience. In this position, you will have several opportunities to brighten someone's day! Come see why our employees love it here!

Primary Responsibilities:

• Efficiently register and check out all guests.
• Follow proper billing and cash handling procedures.
• Displays high-level competency in the property management systems.
• Interacts with guests in a manner that is professional, ethical, and customer service-driven.
• Follows the proper work environment procedures.
• Ability to communicate effectively.
• Must be stationery for up to 8 hours.
• Must have the ability to move/transport up to 25 lbs.
• Provides excellent concierge services to guests
• Answers all phone calls in a professional and courteous manner.
• Other duties as assigned by Management.

Qualifications, Education, Experience, Skills, and Abilities:

• Customer service skills
• Professional demeanor
• Organizational skills
• Effective Communication skills
• Initiative and creative problem-solving skills
• Must be familiar with the city and the attractions that it offers
• Flexible availability (days, evenings, weekends, holidays)
• Hilton ONQ experience is highly preferred

What We Offer:

• Competitive hourly wage.
• Health benefits (for full-time employees).
• 401(k) with company match (for all employees).
• A friendly, positive work environment
• Opportunities for growth and development within the company.
• Free Meals
• Covered Employee Parking
• Robust Team Member Travel Program
• PTO (for full-time employees).
• Early Pay Access

The Hilton North Scottsdale at Cavasson is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work-life balance and by providing development opportunities.

We are proud to be a Drug-Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.