Front Desk Agent

Front Desk Agent

Fulltime

Tuesday to Saturday 2pm-10pm

DoubleTree by Hilton Hotel Minneapolis – Park Place in St. Louis Park offers you the chance to be part of dynamic hospitality team in a welcoming, well-appointed hotel just west of downtown Minneapolis. With nearly 300 guest rooms, extensive meeting and event space, on-site dining, and amenities like an indoor pool, fitness center and 24-hour business center, our property is a vibrant place where team members support each other to deliver great experiences for travelers, business guests and event attendees alike. You’ll work in a diverse environment with opportunities to grow your skills, service guests with genuine hospitality and be part of at team that values collaboration, upbeat energy, and pride in what we do every day.

GENERAL PURPOSE

Builds a first impression for the guests by providing punctual, courteous and efficient handling of requests, which include check-in and checkout, handling cashier registers, and answering calls.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Prioritize and organize work

• Work cohesively with co-workers as part of a team

• Work with minimal supervision

• Greet customers in a friendly and sincere manner

• Checking guests in and out in professional manner

• Complete registration process working with a computer system

• Count money accurately and handle cash, cards, checks, vouchers, vigilantly

• Provide concierge services

• Transmit and receive messages using a telephone

• Provide satisfactory overall customer service

• Respond to guest inquiries and in a timely, friendly and efficient manner

• Provide or obtain accurate information

Other duties as assigned by management

JOB QUALIFICATIONS:
2 years of previous experience in customer service required.

Good computer skills
Availability for flexible scheduling
Ability to communicate in the English language
Ability to communicate with guests, management, and co-workers

PHYSICAL REQUIREMENTS
Must be able to lift at least 50 pounds
Must be able to push/pull up to 100 pounds occasionally
Must be able to stand and exert well-placed mobility for up to 8 hours

Must be able to kneel, squat, bend, stoop, and twist to perform job duties with or without reasonable accommodation

BENEFITS
Medical, Dental, Vision insurance.
401(k) including 401(k) match
Paid Time Off (both paid sick time and vacation)
Employee Discount