Front Desk Agent

Duties and Responsibilities:

• Greet each and every guest as they enter the hotel and provide personal service at all times
• Approach all encounters with guests as well as employees in a professional and personalized manner throughout all areas of the hotel
• Maintain regular attendance and timeliness in compliance with hotel standards, as required by scheduling, which will vary according to the needs of the hotel
• Maintain a professional image and positive attitude at all times
• Make guest reservations and operate PBX calls
• Perform accounting duties such as resolve charge disputes, process corrections and/or adjustments to accounts, post charges to accounts, count drawer and prepare cash deposits
• Report pertinent information to the next shift per hotel policy
• Actively participate in daily briefings and meetings
• Ensure that the safety & confidentiality of all matters pertaining to guests are met in accordance with hotel standards
• Understand and execute hotel emergency procedures if an incident should occur
• Identify and solicit potential new loyalty rewards members
• Build rapport with VIP’s, loyalty members, and distinguished visitors
• Respond to all guest inquires, complaints and requests in a timely and efficient manner to ensure guest satisfaction
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

Management Contributions for Success:

• Providing training on the brand standard for Front Desk Agents
• Provide feedback throughout training process
• Assist with any training that may be required to enhance job performance

Qualifications and Requirements:

• Basic reading, writing and math skills

This job requires the ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and the ability to push and pull
• Prolonged standing and moving about the hotel
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping and kneeling
• Able to work alone as well as being a team member
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Pay: $13.00 per hour

Expected hours: 16.0 – 32.0 per week

Benefits:

• Employee discount
• Paid time off

Work Location: In person