Front Desk Agent

Job Summary

The Front Desk Agent is responsible for creating a positive first impression and providing exceptional guest service throughout each guest’s stay. This position handles guest check-ins and check-outs, reservations, phone calls, and general guest inquiries while helping ensure a smooth and enjoyable experience from arrival to departure.

The ideal candidate is personable, organized, detail-oriented, and enjoys working in a hospitality environment.

Responsibilities

● Welcome guests with a friendly and professional attitude.

● Process guest check-ins and check-outs accurately and efficiently.

● Assist with reservations, room assignments, cancellations, and guest requests.

● Answer phone calls, respond to inquiries, and provide information about resort amenities, services, and local attractions.

● Handle guest payments, billing, and other front desk transactions accurately.

● Communicate effectively with housekeeping, maintenance, management, and other departments to meet guest needs.

● Address guest questions and concerns promptly and professionally.

● Maintain an organized, clean, and professional front desk area.

● Follow resort policies and procedures while maintaining guest privacy and confidentiality.

● Assist with other duties as needed to support daily resort operations.

Qualifications

● Previous hotel or front desk experience preferred

● Strong customer service and communication skills.

● Friendly, professional, and welcoming demeanor.

● Excellent attention to detail and organizational skills.

● Ability to multitask and remain calm in a fast-paced environment.

● Basic computer skills and the ability to learn reservation and property management systems.

● Dependable, punctual, and able to work independently and as part of a team.

● Flexible availability, including weekends and holidays, as needed.

What We’re Looking For

We are seeking someone who takes pride in providing excellent customer service and understands the importance of making every guest feel welcome. A positive attitude, strong work ethic, and willingness to learn are essential.

Join Our Team

If you enjoy working with people and want to be part of a team dedicated to creating memorable guest experiences, we would love to hear from you!

Apply today to join the team at Oaks on the River Resort in Darien, Georgia.

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person