Front Desk Agent

Job Summary
We are seeking an energetic and dedicated Front Desk Agent to be the welcoming face of our hospitality team. In this dynamic role, you will be the first point of contact for guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. Your enthusiasm and professionalism will set the tone for our guests’ stay, creating a positive and memorable atmosphere. This paid position offers an exciting opportunity to develop your skills in hospitality management while delivering outstanding guest relations.

Duties

• Greet guests warmly upon arrival, providing a friendly and professional first impression
• Manage guest check-in and check-out processes efficiently using hotel management software
• Handle guest inquiries, requests, and complaints with patience and a solution-oriented approach
• Operate multi-line phone systems to answer calls promptly, provide information, and route inquiries appropriately
• Maintain accurate records of guest stays, reservations, and billing details
• Assist with night audit procedures to reconcile daily financial transactions and ensure data accuracy
• Provide information about hotel amenities, local attractions, and services to enhance guest experience
• Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared and issues are resolved swiftly
• Uphold phone etiquette standards, ensuring clear communication with guests and team members at all times
• Support guest services initiatives to promote satisfaction and loyalty within a fast-paced resort environment

Requirements

• Proven experience in hospitality management or front desk operations preferred; hotel experience is highly valued
• Strong customer service skills with a friendly, approachable demeanor
• Multilingual abilities or bilingual proficiency are considered a significant advantage for engaging diverse guests
• Knowledge of hotel management systems and multi-line phone systems is preferred
• Excellent communication skills, both verbal and written, with attention to detail
• Ability to handle multiple tasks efficiently in a busy environment while maintaining professionalism
• Familiarity with night audit procedures is desirable but not mandatory; training will be provided if needed
• Previous experience in guest relations or resort settings is a plus
• Demonstrated ability to maintain confidentiality and adhere to privacy standards in handling guest information

Join us as a Front Desk Agent and become an integral part of creating memorable experiences for our guests! Your enthusiasm, attention to detail, and commitment to hospitality excellence will help foster a welcoming environment where every visitor feels valued. This role offers the chance to grow within the hospitality industry while making a positive impact on our guests’ stay.

Pay: $15.00 - $17.00 per hour

Work Location: In person