Front Desk Agent

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Compensation:

$15 - $16 per hour DOE

Responsibilities:

• Work with the housekeeping staff to ensure rooms are ready for new guests
• Mitigate customer complaints as needed
• Bookkeeping: keep accurate records of all hotel guest account information
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Qualifications:

• Working knowledge of Microsoft Office and reservation management systems
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Must have graduated high school, received a GED or equivalent
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Has experience answering telephone calls and troubleshooting stressful situations

About Company

Structure Hospitality is a Utah-based hotel management company that believes strong teams build strong hotels. We take a hands-on approach to operations, working closely with our General Managers to drive performance, build stable teams, and deliver exceptional guest experiences.

We don’t believe in managing from a distance. Our leadership team provides clear expectations, operational support, and ongoing guidance-especially in challenging markets. At Structure Hospitality, we invest in our people, knowing that consistency, accountability, and respect are the foundation of long-term success for our hotels and our partners.