Front Desk Agent

Front Desk Agent – Marriott Hotels

Pay: $16.00 per Hour | 1099 Independent Contractor

About Us

405 Luxe Staffing Solutions is currently hiring a professional and dependable Front Desk Agent for one of our Marriott hotel partners.

This is a 1099 independent contractor position through our staffing agency, offering $16.00 per hour with weekly payments.

We are looking for a friendly, reliable, and guest-focused individual with previous hotel front desk experience who can provide exceptional customer service while maintaining Marriott brand standards.

The ideal candidate should be comfortable working independently, handling guest requests, and managing front desk operations with minimal supervision.

Position Overview

The Front Desk Agent will be responsible for providing a welcoming and professional experience to hotel guests while assisting with daily front office operations.

This position requires strong communication skills, attention to detail, problem-solving abilities, and experience using hotel Property Management Systems (PMS).

Key Responsibilities

Guest Services & Front Desk Operations

• Greet and welcome guests in a friendly, professional manner.
• Perform guest check-ins and check-outs accurately and efficiently.
• Manage reservations, room assignments, cancellations, and guest requests.
• Answer incoming calls and respond to guest inquiries.
• Handle guest concerns and complaints professionally, escalating issues to management when necessary.
• Provide information about hotel amenities, services, and local attractions.
• Maintain a clean, organized, and professional front desk area.

Reservations & Payment Processing

• Process guest payments, deposits, refunds, and incidental charges.
• Verify guest identification, payment methods, and reservation details.
• Maintain accurate guest accounts and billing records.
• Handle cash transactions and credit card payments according to hotel procedures.
• Assist with reservation modifications and room availability inquiries.

Marriott Brand Standards & Guest Satisfaction

• Deliver exceptional customer service in accordance with Marriott brand standards.
• Recognize Marriott Bonvoy members and provide appropriate loyalty benefits.
• Maintain guest confidentiality and follow hotel security procedures.
• Communicate effectively with Housekeeping, Maintenance, and Management to resolve guest needs.
• Assist in maintaining guest satisfaction and resolving service-related concerns.

Daily Operations & Team Communication

• Complete assigned front desk checklists and shift responsibilities.
• Maintain accurate shift reports and communicate important information to incoming team members.
• Monitor room status and coordinate with Housekeeping to ensure rooms are ready for arrivals.
• Report maintenance issues, guest incidents, and operational concerns to management.
• Follow established hotel procedures and safety protocols.

Requirements

• Previous hotel front desk experience REQUIRED.
• Experience with Marriott FOSSE or FOSSE PMS strongly preferred.
• Marriott hotel experience is a significant plus.
• Previous experience with hotel reservations, check-ins, check-outs, and payment processing.
• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain professional in a fast-paced environment.
• Comfortable handling guest complaints and resolving issues independently.
• Basic computer proficiency and familiarity with hotel operating systems.
• Reliable transportation and professional appearance.
• Must be dependable, punctual, and able to work with minimal supervision.
• Flexible availability, including mornings, evenings, weekends, and holidays.
• Ability to stand for extended periods.

Compensation & Employment

• Pay Rate: $16.00 per hour
• Position: Front Desk Agent
• Employment Type: 1099 Independent Contractor
• Payment Frequency: Weekly through 405 Luxe Staffing Solutions
• Hotel Brand: Marriott

Important Applicant Information

This position requires previous hotel front desk experience. It is not intended for candidates without hospitality experience.

We are seeking individuals who can confidently handle guest check-ins, check-outs, reservations, payment processing, and daily front desk responsibilities with minimal training.

Marriott Stay System experience is highly preferred. Candidates with previous Marriott front desk experience are strongly encouraged to apply.

Pay: $16.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person