Front Desk Agent

Front Desk Agent

The Front Desk Agent is responsible for providing excellent guest service, managing check-ins and check-outs, handling reservations, answering phone calls, and responding to guest inquiries. The agent ensures a welcoming and professional environment while maintaining accurate guest records and coordinating with housekeeping to ensure guest rooms are ready on time.

Key Responsibilities:

• Welcome guests and provide friendly, professional service.
• Process check-ins, check-outs, and reservations.
• Answer phone calls and respond to guest requests.
• Handle guest concerns promptly and professionally.
• Coordinate with housekeeping regarding room status and special requests.
• Process payments and maintain accurate records.
• Follow hotel policies and procedures.

Qualifications:

• Strong customer service and communication skills.
• Professional attitude and attention to detail.
• Basic computer skills; hotel system experience is a plus.
• Flexibility to work weekends, holidays, and various shifts as needed.

Pay: $15.00 per hour

Work Location: In person