Front Desk Agent

Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Answer phone calls and direct them to the appropriate department or individual
• Assist guests with check-in and check-out processes
• Provide information about hotel facilities, services, and local attractions
• Handle guest complaints and resolve issues in a timely and satisfactory manner
• Maintain a clean and organized front desk area
• Process payments and maintain accurate records of guest transactions

Requirements:

• Excellent communication and customer service skills
• Proficient in using phone systems and other office equipment
• Strong organizational skills with the ability to multitask effectively
• Ability to remain calm and professional in stressful situations
• Basic computer skills, including knowledge of reservation systems
• Previous experience in a customer service or hospitality role is preferred

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organization.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person