Front Desk Agent

Front Desk Attendant
About us

Four Points by Sheraton Amarillo Downtown

As a local hotel ownership and management company in Amarillo, we are proud of the owner's involvement at the property. Our welcoming and open company culture allows all employees to thrive. These hotels are owned and managed in Amarillo by our company, with several more in the planning stages allowing for many internal advancement opportunities.

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Must be able to work AM shifts 7am to 3pm or 8am to 4pm
• Must be able to work weekends.
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payment

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software.
• Understanding of how travel planning websites operate, like Booking.com and TripAdvisor
• Friendly
• Excellent communication and organizational skills, detail oriented

Four Points by Sheraton Amarillo Downtown provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:

• Employee discount

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel: 1 year (Preferred)
• Customer service: 1 year (Required)

Work Location: In person